Refund Policy

Last Updated: August 9, 2026

At Prime Collection, we want you to be completely satisfied with your purchase. If you receive a product that is damaged, defective, or incorrect, our straightforward return and refund policy ensures a smooth hassle-free resolution.

1. Return Eligibility You are eligible for a return or exchange under the following conditions:

  • Timeframe: The request must be submitted within 3 to 7 days from the date of delivery.

  • Product Condition: Items must be unused, unwashed, unworn, and in the same original condition as received.

  • Packaging: The item must remain in its original brand packaging with all tags, accessories, and user manuals intact.

Note: Items purchased during clearance sales or special promotional bundles may be final sale unless defective upon delivery.

2. Non-Returnable Items For hygienic and security reasons, certain categories cannot be returned unless they arrive damaged or defective:

  • Innerwear, socks, and personal care products.

  • Items damaged due to improper usage, washing, or mishandling after delivery.

3. Claiming a Damaged or Incorrect Item To process a return claim quickly, please follow these steps:

  1. Unboxing Proof: Take clear photos or a short video showing the damaged product, defect, or incorrect item along with the shipping label on the box.

  2. Contact Support: Reach out to us via WhatsApp or Email with your Order ID and photo/video evidence.

  3. Verification: Our customer support team will review your claim within 24–48 hours.

4. Return Shipping & Pickup

  • Defective or Damaged Items: If the return is due to a mistake on our part (damaged/incorrect product), Prime Collection will cover the return shipping costs or arrange a reverse pickup where available.

  • Change of Mind / Standard Exchange: If you wish to exchange an item for a different size, color, or variant without product defect, the customer is responsible for standard courier return charges.

5. Refund Options & Timelines Once your returned item is received, inspected, and approved by our quality team, we will process your refund:

  • Store Credit / Voucher: Issued instantly upon return approval for future store purchases.

  • Bank Transfer / Mobile Wallet (Easypaisa / JazzCash): Processed within 3 to 5 business days after the returned product reaches our warehouse.

  • Cash on Delivery (COD) Orders: Cash refunds for COD orders are issued strictly via Bank Transfer, JazzCash, or Easypaisa after identity confirmation.

6. Contact Us for Returns For any refund or return inquiries, reach out to our support team:

      Email: Primeselection82@gmail.com

  • WhatsApp / Phone:  03356322796

  • Operating Hours: Monday – Saturday (9:00 AM – 6:00 PM PKT)

  • Please include in your refund request:

  • Order number
  • Purchase date
  • Product/service details
  • Reason for refund request
  • Any supporting documentation